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| HOW TNT TAKES CARE OF SNOW & ICE |
TNT is highly organized. Our company only offers 'time' slot service. Once all contracts have been returned, a letter will be issued to all our clients (mid to end October) confirming their time slot for opening up driveways and to further clarify our arrival times for returning to the site for clean up.
If Ice Melting Services is a contractual obligation, TNT will provide daily inspections of the property looking for icy situations. A semi-monthly report of ice melting products usage will accompany the semi-monthly billings. |
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WINTER CLEARING SCHEDULE REMINDERS
To prepare for our visit:
1) Please ensure no one parks in front of the designated snow pile areas or in laneways that can impede snow removal vehicles.
2) We can scrape the lot IF AND ONLY IF all vehicles are removed from the parking lot. Please notify everyone of the following schedule and its meaning as it relates to snowfalls as follows:
a) If a snowfall subsides prior to midnight, or 1am, we will arrive at the times scheduled. Lot clean ups for all residential buildings will not occur on Weekend mornings as it is near to impossible to have vehicles removed by 9am when our crews are available to scrape lots. If there has been a snow event that requires the scraping of the parking lot, our crews will scrape on Monday morning. Please ensure all vehicles are out of the lot.*
b) If it is a continuous snowfall during the day, we will keep driveways open and return the following day to clean the lot / parking spots.*
c) If the snowfall subsides early morning (around 9am), we will arrive as soon as possible (with that much time delay) and we will return the following day to clean the lot / parking spots.*
*Note: If the City of Kitchener or City of Waterloo declare a ‘snow event/snow day’ then we will scrape the next available day. Under NO circumstances do we wish to break the By-Laws or have any vehicles ticketed and/or towed due to lot clean ups.
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TNT has implemented a 'map system' in which all vehicles carry maps of our contracted properties. The map system eliminates confusion with respect to timing and what services are included in the contract.
Maps are colour coded as follows:
• Yellow: plow clearing areas.
• Blue: sidewalk clearing areas.
• Pink: authorized snow piling locations.
• Red: Hazards such as fire hydrants, speed bumps, sandboxes, parking lot islands, light standards, etc.
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